Terms of service

Oxlume is a software application that plans, composes, reviews and publishes short-form content for your business from material you provide, to accounts you connect, according to your plan.

Oxlume is for businesses and professionals aged 18 or over. You confirm that you can accept these terms for your business and connect its social media accounts.

• Provide only material you have the right to use, with consent from people shown in it.
• Keep your menu or price list current so published prices are correct.
• Do not use the service for misleading advertising or content that breaks platform rules or the law.
• Keep your login details safe and tell us promptly if you suspect misuse.
• Do not remove or try to hide the AI labels the service adds.

By default nothing is published without your approval. If you enable autopilot for a format, Oxlume applies the template you approved and the reviewer checks every post, but you remain responsible for published content.

Content created or edited with AI is labelled visibly and in metadata, in line with Article 50 of the EU AI Act and platform rules. The label cannot be switched off. AI output can contain mistakes, so check each item before you approve it, especially prices, opening hours and claims.

Videos created for you belong to you. You may use them anywhere, including after cancellation. You keep all rights to the material you upload and give Oxlume a limited licence to process it only to provide the service to you. Oxlume may show anonymised examples only with your separate consent.

The first month is free on any plan. Afterwards, plans are billed monthly or yearly in advance, excluding VAT. Cancel any time; the plan runs until the end of the paid period. Prices may change with at least 30 days' notice and never for a period you have already paid for. Beta members keep their beta price for 12 months. Where the law gives consumers a right of withdrawal, these terms do not limit it.

During the private beta, features, limits and prices can change and some functions may be unavailable. We aim for high availability but do not guarantee uninterrupted service.

Edits within your plan are unlimited. If a published item contains an error caused by us, we remove it as soon as possible, normally within one working day of your report, and provide a replacement. Support is by email at hello@oxlume.com.

You may not use Oxlume to publish unlawful, deceptive, discriminatory or infringing content, fake reviews or awards, health or financial claims you cannot support, or content about people who have not consented. We may pause publishing for content that breaks these rules or platform policies.

Publishing depends on the availability of Meta, TikTok and Google APIs. Platform outages are not a breach on our part; we notify you and publish when service resumes.

We do not guarantee views, followers or customers. Our liability is limited to the fees paid in the preceding three months, except where law provides otherwise. Nothing in these terms excludes liability that cannot be excluded by law, including for intent or gross negligence, death or personal injury.

You may stop at any time. We may suspend or end your account for serious or repeated breach of section 3 or 10 with 7 days' notice, or immediately where the law requires it or to protect others. After termination we delete your media within 30 days; export your videos before then.

We may update these terms. Material changes are announced by email at least 14 days in advance; if you keep using the service afterwards, you accept them.

Governing law and jurisdiction follow the place of incorporation and will be stated here on incorporation. Mandatory consumer protection rules in your country of residence remain unaffected. Questions: hello@oxlume.com.